Chibitronics + Bitmark
Protecting against hardware warranty fraud
INTRO
Warranty fraud is a rampant and costly epidemic for hardware and consumer electronics companies, large and small. It has been estimated that companies lose 5–10% of their product revenue to fraudulent product repairs and renewals, and even more to operational costs for customer support.
Chibitronics co-founder, bunnie huang came to Bitmark with the idea: In the same way that the Bitcoin blockchain can prevent double-spending digital currency, hardware products that are linked and viewable via the Bitmark blockchain will have a trackable provenance, thus cloning and warranty fraud are more easily detected and averted.
ROLE
Product design: wireframes, UI/UX design, responsive design
TEAM
BITMARK INC.
POSITIONING
“Trust” is automated, basic annoyances like asking for proof-of-purchase can be skipped, and consumer electronic companies can spend more time on making their customers happy.Registration

GENERATE WARRANTY CODES
Company creates warranty code labels and generates corresponding Bitmark certificates.
Company creates warranty code labels and generates corresponding Bitmark certificates.
SHIP PRODUCTS
Each product is shipped with the warranty label sticker and instructions to claim the bitmark certificate.
Each product is shipped with the warranty label sticker and instructions to claim the bitmark certificate.
CLAIM OWNERSHIP
Each customer must register their product code in the Bitmark blockchain upon receiving it, thus claiming ownership of their specific product.
Each customer must register their product code in the Bitmark blockchain upon receiving it, thus claiming ownership of their specific product.
Authentication

RECEIVE SERVICE REQUEST
If a customer has a product issue, they contact company with their warranty code.
If a customer has a product issue, they contact company with their warranty code.
CHECK PRODUCT PROVENANCE
Company easily checks the Bitmark blockchain for the corresponding Bitmark certificate.
Company easily checks the Bitmark blockchain for the corresponding Bitmark certificate.
AUTHENTICATE OWNERSHIP
Company can easily authenticate the provenance of their product, and make the product exchange or fix as appropriate.
Company can easily authenticate the provenance of their product, and make the product exchange or fix as appropriate.
The bitmark label (warranty code) on the Chibichip:

USER BENEFITS
Key Benefits for Companies- Lower the production margins that go to warranty issues and fraud
- Sync product information (post sale) with distributors and entire supply chain
- Automate customer support
- Manage feature requests as a limited resource (time = money)
Key Benefits for Customers
- No proof-of-purchase needed
- Ability to transfer warranty
- Expand the legitimacy of secondary markets
- Acquiring something of value
- Early access / patron
- “closed beta”
- “update”
- Anonymous aspect
PLATEFORM WIREFRAME
To be able to continue the support service, the following actions are required for the customers:1. Claim Bitmark Warranty Code
2. Get Warranty Service
3. Verify a Bitmark Warranty Code

Create and sign in bitmark account with OAuth method to verfied if the account has the claimed or authenticated warranty code.

01. HARDWARE SUPPORT SERVICE LANDING
Select the product:-
Chibi Chip
- Chibi Scope

02. CHIBI CHIP

02.1. CHIBI SCOPE

03. WARRANTY SERVICE TYPES

04. ISSUE FORM
Select Issues (dropdown menu):"Can't program",
"RGB LED broken",
"Gets hot",
"No lights",
"Cable broken"
"Other"

05. BITMARK OAUTH
To create a Bitmark account, user only needs to provide the email and verify through magic link. Designed the method so that the flow can be much shorten.
PRESS
- Bitmark & Chibitronics launch blockchain-based solution to combat warranty fraud - Cision PR Newswire
-
Why I’m Using Bitmarks on my Products- Chibitronic CEO Bunnie blog post
Design and coded at Taipei, Taiwan
© 2022